Summary
If you're unhappy with rendrOS within 7 days of your first payment, email us and we'll refund you in full — no questions asked. After that 7-day window, all sales are final: no refunds, no pro-rated returns, no partial refunds for the unused portion of a billing period.
The 7-day window
- The window starts the moment your first payment is captured — not when your account is created or when onboarding finishes.
- You have 7 calendar days (168 hours) to request a refund.
- You don't need to give a reason. "Changed my mind" is enough.
- One refund per customer, per lifetime. The window does not reset on plan upgrades, plan changes, or re-subscriptions.
After 7 days — all sales final
Once the 7-day window closes, we do not issue refunds under any circumstances, including but not limited to:
- Forgetting to cancel before the next billing cycle
- Not using the product after signup
- Project ending, studio closure, or change in business circumstances
- Switching to a competitor
- Partial-month or partial-year usage
- Feature requests we haven't shipped yet
- Accidental renewals on annual plans
You can cancel at any time to stop future charges (see below), but past payments outside the 7-day window are non-refundable.
Who's eligible for a refund
- You're within 7 days of your first payment
- You request the refund in writing to hello@getrendros.com from the email on the account
- Your account is in good standing (not suspended for terms violations)
What's never refundable
- Custom onboarding, migration, or implementation fees once work has started
- Add-on storage, seats, or usage purchased mid-cycle and already consumed
- Renewals — only the first payment is eligible. Annual renewals are not.
- Accounts terminated for breach of the Terms of Service
- Third-party fees (currency conversion, bank fees, payment processor charges)
How to request a refund
- Email hello@getrendros.com from the email address on your rendrOS account.
- Subject line:
Refund request — [your studio name] - Include the date of your first payment and the last four digits of the card used (so we can match the transaction).
- We'll confirm receipt within one business day and process the refund within the timeframe below.
Processing time
- We initiate the refund within 2 business days of approval.
- The refund appears on your statement within 5–10 business days, depending on your bank and card network.
- Refunds are issued to the original payment method only. We cannot refund to a different card, account, or via bank transfer.
Cancelling vs refunding
These are different actions:
- Cancel — stops future charges. Your account stays active until the end of the current billing period. Always available, no time limit. Self-serve from account settings.
- Refund — returns money already paid. Only available within the 7-day window. Requires email request.
If you're outside the 7-day window and unhappy, cancellation is the only option. We won't refund the current period, but you won't be charged again.
Chargebacks
If you dispute a charge with your bank instead of contacting us first, your account will be suspended pending resolution. We will provide the bank with full transaction records, login activity, and product usage logs. Successful chargebacks against rendrOS will result in permanent account termination and may bar you from re-subscribing.
If you have a problem, email us first. We respond within one business day.
Contact
Refund requests, questions about this policy, or anything billing-related:
Email: hello@getrendros.com
Response time: Within 1 business day
Hours: Mon–Fri, 09:00–18:00 GST (UTC+4)
This Refund Policy forms part of the rendrOS Terms of Service. In the event of conflict, this policy controls for refund matters.